ScriptLogic Desktop Authority Password Self-Service

Increase user productivity and reduce help desk workload by letting users manage their own password

Analysts estimate that 40-60% of all help desk calls are related to forgotten passwords or locked out accounts. Implementing a password reset solution can eliminate 30-50% of these calls.

Scriptlogic Desktop Authority® Password Self-Service provides an easy-to-use, robust system for allowing end users to reset their own forgotten passwords or locked accounts, eliminating the biggest source of help desk calls. The flexible, policy driven system allows administrators to define the type and number of questions that must be answered, and to tailor the requirements to the department or group. Desktop Authority Password Self-Service integrates seamlessly into the logon screen of Windows 2000, Windows XP and Windows Vista, al-lowing users to reset passwords right from their own workstation, even when they can’t log in.

Desktop Authority Password Self-Service offers many important features:

Help desks are required to support more users and more applications, often without increasing staffing. To handle the increased support load, while maintaining service levels, it’s important to automate as many tasks as possible.

Desktop Authority Password Self-Service allows users to reset their passwords and unlock their account quickly and easily, right from the Windows Logon screen. In addition, Desktop Authority Password Self-Service provides for more robust password policies and granular security management. COMPLETE SELF-SERVICE ACCOUNT MANAGEMENT Desktop Authority Password Self-Service lets users sign up for the service, change passwords, reset lost pass-words and unlock accounts from the self-service web portal. All password changes and resets automatically conform to password policies. The number and type of challenge questions that must be answered to reset a password, or unlock an account can be completely configured by the administrator. Emails can be sent automatically to users and administrators upon a password reset.

Features	Benefits
Quick, easy password resets	Web interface lets users manage their own passwords, while adhering to password policies
Seamless Windows integration	Adds a “Forgot your password?” button to the login screens for Windows 2000, Windows XP and Windows Vista
Flexible password policies	Go beyond Active Directory policies with OU-specific and Group-specific password policies
Flexible user identification	Users can identify themselves with login ID, first and last name, or email address
Strong user authentication	Define the challenge questions and how many users must answer based on personal profiles
Email Integration	Send email notifications to users and designated administrators when passwords are reset
Comprehensive reporting	Centralized reporting show password management activity throughout the organization
Productive	Increase user productivity and reduce help desk workload by letting users manage their own password resets
Proactive	Several mechanisms encourage the user to sign up and manage their passwords, putting an end to the expensive help desk calls
Secure	Define per-group and per-OU password policies. Know that communication is protected and data encrypted with a variety of robust protocols.

Reduce Help Desk Call Volume: Forgotten passwords represent 40-60% of all help desk calls. Eliminate most of these calls completely while providing improved service levels.

Strengthen Password Policies: Go beyond Active Directory password policy limitations by specifying policy at the OU or Group level.

Customize Password Security: Q & A Policies let you set the number of questions a user must answer to reset their password based on the security needs of the OU or AD Group.

Provide Seamless Logon Integration: Optionally provide a “Forgot my pass-word” button right on the Windows logon screen letting users reset their passwords quickly right from their desk.

In addition to eliminating password reset calls, Desktop Authority Password Self-Service can actually strengthen security within the organization. Organization with security concern can greatly benefit from Password Self Service, regardless of size.

Desktop Authority Password Self-Service Datasheet

Desktop Authority

Help Desk Authority

Desktop Authority Remote Management Gateway

Patch Authority Ultimate

Patch Deployment for Desktops option

How can Desktop Authority Password Self-Service reduce support costs while improving service levels?

Desktop Authority Password Self-Service eliminates the largest source of help desk calls—the lost or forgotten password. By placing password resets into the hands of the user, they can minimize downtime by quickly restoring their account access without ever making a help desk call..

Comprehensive Configuration
Configure customized Q&A Policies, password policies, answer quality, account lockout policies and hacking
protection at the domain, organizational unit, or AD group level.

Complete Self-Service System
Users can sign up, set up secret answers, reset passwords and change passwords right from the self-service portal.

Flexible Identification
Users can identify themselves using logon name, first or last name, and even email address to start the reset process.

Secure data storage
Encrypt user data using a variety of industry standard encryption methods..

Granular Password Policies
Go beyond the limitations of Active Directory password policies by defining
password policies at the domain, organizational unit or AD group level.

Windows Logon Integration
The Secure Password Extension allows seamless integration with the logon screen of Windows 2000, Windows XP and Windows Vista.

Encourage User Registration
A variety of features encourage user registration through a registration schedule, email reminders, and other
tools to encourage user registration and maximize help desk savings.

Comprehensive Reporting
Detailed reports show adoption and use of the product. See how often passwords are being reset.


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